Return Policy

At Waxee Wich, we are committed to providing you with high-quality candles that enhance your space and bring warmth to your home. If you are not completely satisfied with your purchase, we are here to help.

Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Window: You have 30 days from the date of delivery to initiate a return.
Non-Returnable Items: Custom or personalized candles, sale items, and gift cards are non-returnable.

How to Initiate a Return

Contact Us: Email us at info@waxeewitch.com with your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us.
Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Contact Email].

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [Your Contact Email] with your order number and a photo of the damaged or defective product. We will work with you to resolve the issue as quickly as possible.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.